Self Service Repair Wins When Your Script Has No Value Argument
A customer walks in, looks at your quote and says: "I saw the part online for a lot less."Most techs hear that as a price objection. It's a missing explanation. The customer is comparing the cost of a part with the cost of a repair, and nobody has told them those are different things.Apple's Self Service Repair program makes that comparison easy to run, because the parts, the tools and the manuals are all public. A lab that can't say what its price includes loses the job to a program the customer will never finish.
